How can we help?

For the clearest result, choose two separate, front-facing portraits with:

• one clearly visible face in each photo;
• even lighting and minimal shadows;
• no sunglasses, face coverings, or heavy filters; and
• the face centred and not cropped.

Check your internet connection and try again with clear photos in JPG, PNG, or HEIC format. A generation may also fail if a face cannot be detected or the content does not meet our safety requirements.

If you were charged a credit for a failed generation, email support with the approximate time it happened and the device you were using.

No. FutureBaby creates fictional AI artwork for entertainment. It cannot predict a child’s real appearance, genetics, health, sex, gender, or any other biological characteristic.

Make sure you are signed in with the same Apple ID or Google account used for the original purchase. Open FutureBaby, go to the purchase screen or app settings, and choose Restore Purchases.

If access is still missing, restart the app and contact us with your store receipt or transaction reference. Never send a full card number.

Subscriptions are managed by the store where you purchased them:

• Apple: Settings → your name → Subscriptions → FutureBaby.
• Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions → FutureBaby.

Deleting the app does not cancel an active subscription.

Apple and Google generally manage refund requests for purchases made through their stores. Use the purchase history or support options for the store where you paid. For a purchase made directly through FutureBaby, email us with the account email and transaction reference.

Your selected photos are used to provide the image-generation feature and may be securely transmitted to providers that process images on our behalf. See the FutureBaby Privacy Policy for information about processing, retention, and your rights.

Delete individual images using the available controls in FutureBaby. To request deletion of personal information associated with your account, email [email protected] with the subject “FutureBaby Data Deletion Request” and include the email address connected to your account.

Please stop sharing the image and email our support team. Include a description of what happened, the approximate generation time, your app version, and a screenshot if you are comfortable providing one. Do not resend sensitive source photos unless our team specifically asks for them.