1. Who we are and what this policy covers
FutureBaby is operated by GLOW HOLISTIC MOTHER CARE PTY LTD (ABN 45 678 824 194) (“FutureBaby”, “we”, “us”, or “our”).
This Privacy Policy applies when you use the FutureBaby app, website, and related services (together, the “Services”). It explains how we handle personal information and user content, including the photos you submit and images generated for you.
2. Information we handle
Information you provide
- Photos and prompts: the images, selections, and preferences you submit to create a result.
- Generated content: the AI-generated images and related output created at your request.
- Account and contact details: such as your email address if you create an account, contact support, or communicate with us.
- Support information: messages, screenshots, and other information you choose to provide when seeking help.
Information collected automatically
- Device and app information, such as device type, operating system, app version, language, and general region.
- Usage information, such as feature interactions, session dates, and performance events.
- Diagnostics, crash reports, security logs, and approximate network information such as IP address.
- Purchase status and transaction identifiers supplied by Apple, Google, or our payment providers. We do not receive your full card number.
3. How we use information
We use information to:
- provide, operate, and improve the Services;
- process your photos and create the AI-generated result you request;
- save or restore results where you choose to use those features;
- manage purchases, subscriptions, entitlements, and customer support;
- diagnose technical issues, maintain security, and prevent fraud or misuse;
- understand product performance using aggregated or de-identified information; and
- comply with law and enforce our Terms.
We do not use FutureBaby to determine identity or make decisions about employment, housing, credit, insurance, health, or other matters with legal or similarly significant effects.
4. Photos, generated images, and AI processing
FutureBaby needs access to the photos you select so it can provide the requested image-generation feature. Photos may be securely transmitted to service providers that perform image hosting, processing, or AI generation on our behalf.
Please only upload photos that you have the right and permission to use. Do not upload photos of a child or another person without the appropriate permission from that person or their parent or legal guardian.
Generated images are synthetic creative output. They are not biometric identification, genetic analysis, medical information, or a reliable prediction of what any real child will look like.
6. Retention and deletion
We keep personal information only for as long as reasonably necessary to provide the Services, meet legal and accounting obligations, resolve disputes, and protect the Services.
Photos submitted for generation and temporary processing copies are retained only for the time reasonably needed to complete the generation, troubleshoot failures, and maintain security, after which they are deleted or de-identified in accordance with our operational retention process. Generated images may remain available in the app until you delete them or your account, depending on the features you use.
Backup copies may remain for a limited period before being overwritten. We may retain limited transaction, fraud-prevention, or legal records where required by law.
7. Security and international processing
We use reasonable technical and organisational safeguards designed to protect information, including access controls and encrypted network connections. No storage or transmission system can be guaranteed to be completely secure.
Our providers may process information in countries other than the country where you live. Where required, we use appropriate contractual and legal protections for international data transfers.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, or object to certain uses. You may also withdraw consent where processing relies on consent.
You can manage photo permissions in your device settings, delete content using available in-app controls, and manage subscriptions through the store or provider where you purchased them. To make a privacy request, email us using the address below. We may need to verify your identity before completing a request.
9. Children’s privacy
The Services are not intended for use by children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information directly from children. If you believe a child has provided information to us without appropriate permission, please contact us so we can investigate and take appropriate action.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Where required, we will provide additional notice in the app or request consent.
11. Contact us
For privacy questions or requests, contact:
GLOW HOLISTIC MOTHER CARE PTY LTD
ABN 45 678 824 194
[email protected]
If you are in Australia and are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.